Shipping policy
We are committed to providing you with the best shopping experience possible, including transparent and efficient shipping practices. Please read our shipping policy carefully to understand how we handle the shipment of your orders.
1. Processing Time:
- Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and holidays.
- Custom or personalised items may require additional processing time, and specific details will be provided via email or on the product page.
2. Shipping Methods:
- We offer a standard and international shipping. The available options and costs will be displayed during the checkout process.
- Please note that the delivery timeframes and costs may vary depending on your location and the selected shipping method.
3. Shipping Rates:
- Shipping rates are calculated based on the weight, size, destination, and shipping method chosen during checkout.
- Free shipping may be available for orders exceeding a certain purchase amount. Eligibility will be indicated on the website.
4. Shipping Destinations:
- We ship to addresses internationally. However, certain products may have restrictions on international shipping due to customs regulations or other factors. Please check regulations in your place of residence before you order.
5. Delivery Timeframes:
- Estimated delivery times can not be provided as they are based on the selected shipping method and destination.
- While we strive to meet expectations, actual delivery times may vary due to unforeseen circumstances or carrier delays. We appreciate your understanding in such situations.
6. Shipping Carriers:
- We partner with reputable carriers to deliver your orders safely and efficiently. The choice of carrier may vary depending on your location and the selected shipping method.
7. Lost or Damaged Shipments:
- In the rare event that your order is lost or arrives damaged, please contact our customer support team via pantanir@letterpress.is as soon as possible. We will work with you to resolve the issue and arrange for a replacement or refund if necessary. Please note that carrier might request further informations in order to proceed.
8. Questions and Contact Information:
- If you have any questions or concerns regarding your order's shipping, please don't hesitate to contact our customer support team via pantanir@letterpress.is
We appreciate your trust in us and are dedicated to ensuring your paper goods reach you in excellent condition and on time.
Please make sure to customise the order with your contact information and any other relevant information.